At Homelunor, we strive to deliver your orders efficiently and reliably. Please review the details of our shipping policy below.
1. Shipping Coverage
We currently offer shipping within Australia only. At this time, international shipping is not available.
2. Shipping Fees
Orders of A$150 or more: Free shipping
Orders below A$150: A flat shipping fee of A$9.99 applies
3. Order Processing Cut-off Time
Orders are processed during business hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST/AEDT).
Orders placed before 6:00 PM are typically processed the same day
Orders placed after 6:00 PM will be processed on the next business day
Orders placed on weekends or public holidays will be processed on the following business day
4. Processing Time
All orders are processed within 1–3 business days.
5. Delivery Time
Estimated delivery time is 6–9 business days after shipment. Actual delivery times may vary depending on the carrier and destination.
6. Shipping Carriers
We work with trusted logistics partners, including:
StarTrack
DHL Express
Australia Post
7. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order using your order number along with your email address or phone number on our website.
8. Important Notices
Shipping Issues: In case of loss or damage during transit, we will coordinate with the carrier to assist in resolving the issue.
Order Changes: Once an order has entered processing, it cannot be modified or canceled.
Address Accuracy: Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect addresses.
9. Delivery Inspection
Please inspect your package upon delivery. If there are any issues, report them to the courier before signing. After acceptance, any concerns will be handled according to our Return & Exchange Policy.
10. Contact Information
If you have any questions, please contact us:
Address: 12562 W Hummingbird Ter, Peoria, AZ 85383-2215, USA
Phone: +1 (786) 870-0686
Email: assist@homelunor.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST/AEDT)
We are committed to providing a smooth and transparent delivery experience. If you need assistance, our support team is always here to help.
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