Thank you for choosing Homelunor (hereinafter referred to as "we"). We are committed to providing efficient and convenient shipping services to ensure you receive your desired products as quickly as possible. Below are our shipping terms:
1. Shipping Scope
Currently, we only support shipping within Australia. We do not offer shipping to other countries at this time.
2. Shipping Fee Description
Orders over A$150 (including A$150) qualify for free shipping.
For orders under A$150, a shipping fee of A$9.99 will be charged.
3. Cut-off Time
Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).
Orders placed before 6:00 PM will be processed starting from the same day.
Orders placed after 6:00 PM will be processed the following business day.
If the order is placed during a holiday, processing will begin on the next business day.
4. Shipping Processing Time
The processing time for all orders is 1-3 business days.
5. Shipping Duration
The estimated total shipping time is 6-9 business days after the order is shipped. The specific time may vary depending on the logistics company and delivery address.
6. Shipping Carriers
The main carriers we use are:
StarTrack
DHL Express
Australia Post
7. Track My Order
After placing your order, you will receive an email containing your order number, payment details, and the carrier information. You can track your order by entering your email address or phone number along with the order number on our "Track My Order" page on the website.
8. Disclaimer
Product Damage or Loss: If any damage or loss occurs during shipping, we will work with the relevant carrier to resolve the issue and provide a reasonable solution based on the situation.
Shipping Modifications and Cancellations: Once the order is in processing, we are unable to modify the shipping address or cancel the order.
Delivery Address and Responsibility: Please ensure the delivery address is accurate. Any issues arising from incorrect addresses will be the responsibility of the customer.
9. Delivery Notice
Please check the items upon receiving the delivery. If there are any issues, please confirm with the delivery person before signing for the package and contact us immediately. Once signed for, any issues must be handled according to our return and exchange policy.
10. Contact Information
If you have any questions, feel free to contact us:
Contact Address: 12562 W HUMMINGBIRD TER, PEORIA, AZ 85383-2215, United States
Customer Service Phone: +1 (786) 870-0686
Customer Service Email: assist@homelunor.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
We are committed to providing the best shopping experience. If you have any questions or concerns, please feel free to contact us.
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