Order Cancellation Policy

Thank you for choosing Homelunor (hereinafter referred to as "we"). To ensure your satisfaction with your shopping experience, below is our order cancellation policy:

1. Order Cancellation Conditions

• If the order has not been shipped and the cancellation request is made within 48 hours of placing the order, it can be directly cancelled.

• If more than 48 hours have passed or the order has already been shipped, cancellation is not possible. You may wait for the order to be delivered and contact us for return and refund. For more details, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

• Please contact our customer service team via email or phone to request the order cancellation, and provide the order number, payment proof, and any other necessary details.

• Our customer service team will process your request immediately. Once the cancellation is approved, we will notify you as soon as possible and arrange the refund.

3. Refund Process

Refund Method: The refund will be credited to the bank account (e.g., Mastercard, VISA, etc.) used for payment.

Refund Time: Depending on the processing efficiency of different bank institutions, we expect the refund to be processed within 3-5 business days. If there is a delay in the refund, please contact us for assistance. For more details on refunds, please refer to our Return and exchange policy.

4. Contact Us

If you have any questions, feel free to contact us via the following:

Address: 12562 W HUMMINGBIRD TER, PEORIA, AZ 85383-2215, United States

Customer Service Phone: +1 (786) 870-0686

Customer Service Email: assist@homelunor.com

Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

We are committed to providing a smooth shopping experience. If you have any questions, please feel free to contact us at any time.