Thank you for choosing Homelunor (hereinafter referred to as "we"). To ensure your satisfaction with your shopping experience, below is our return and exchange policy:
1. Return and Exchange Period
Return and exchange requests must be made within 45 days of receiving the product.
2. Conditions for Return and Exchange
We offer returns and exchanges under the following conditions:
Product appearance issues;
Product quality issues;
Product has odor, severe color differences, etc.;
Incorrect item received;
No reason for return or exchange.
3. Return Process
Please contact us via email or phone to request a return, and provide the following information: order number, payment proof, reason for return, and relevant photos or videos.
Our customer service team will process your request immediately. If the return request is approved, we will notify you via your contact information and provide you with the return address. Please carefully package the product along with all accessories, materials, and the return label from the original packaging, then send it to the address we provide and await receipt confirmation.
You will need to return the product to the designated return address and wait for us to receive the item.
Once we receive the product, we will immediately inspect it to verify if it matches the issue you reported. If the inspection is successful, we will arrange for a refund immediately. For more information on refunds, please refer to our refund policy.
4. Exchange Process
Please contact us via email or phone to request an exchange, and provide the following information: order number, payment proof, reason for exchange, and relevant photos or videos.
Our customer service team will process your request immediately. If the exchange request is approved, we will notify you via your contact information and provide you with the return address to send the product back. Please pack the product along with all accessories, materials, and the return label in the original packaging, then send it to the designated address and await receipt confirmation.
You will need to return the product to the designated return address and wait for us to receive the item.
Once we receive the product, we will immediately inspect it to verify if it matches the issue you reported. If the inspection is successful, we will arrange for the new product to be shipped to your address within 1-3 business days. For more information on shipping times, please refer to our Shipping policy.
5. Refund Process
Refund Method: The refund will be credited to the bank account (e.g., Mastercard, VISA, etc.) used for payment.
Expected Refund Time: Depending on the efficiency of different bank institutions, we expect the refund to be processed within 3-5 business days. If the refund is delayed, please contact us for assistance.
6. Fee Rules
If the product has appearance issues, quality issues, odor, severe color differences, or incorrect items received, the shipping fee will be borne by us.
If the return or exchange is for no reason, the shipping fee will be borne by you.
7. Disclaimer
If the product is damaged due to personal reasons (such as improper packaging or damage during shipping), the customer will be responsible for the related costs.
In any case, we will make every effort to assist you and ensure that your issue is resolved promptly and appropriately.
8. Contact Us
If you have any questions, please feel free to contact us through the following:
Contact Address: 12562 W HUMMINGBIRD TER, PEORIA, AZ 85383-2215, United States
Customer Service Phone: +1 (786) 870-0686
Customer Service Email: assist@homelunor.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
We are committed to providing the best shopping experience. If you have any questions or concerns, please don't hesitate to contact us.
loading
